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Abstract

Since 2008 construction employment has dropped considerably and has remained below 2007 levels, with construction management positions still about 14% down (U.S. Department of Labor 2015). Despite the boom currently occurring in the construction industry, general contractors (GCs) are finding it difficult to fill project management positions (AGC 2014), and construction firms expect these challenges to continue (Mutikani 2014). With greater demand for managers, retaining quality people is a paramount concern. Everyone knows the adage that “money talks”, but what can a GC do to engender loyalty besides just paying more? To explore that question and attempt to better understand the factors that engender loyalty among a GCs employees, researchers surveyed the field employees of GCs and obtained responses that provide insight into the factors that are most effective in engendering loyalty for GC’s field management employees.

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