Taxonomy of Trust and Maslow’s Hierarchy of Needs in the Construction Industry
Abstract
Trust is vital in every facet of life, enabling collaborative efforts and valuing contributions from various individuals. This is particularly true in the construction industry, where teamwork is essential for success. Prior research has consistently demonstrated that heightened trust levels significantly contribute to better project outcomes and increased client satisfaction. Despite its critical role, the construction industry has yet to adopt a structured hierarchical perspective of trust that aligns with its unique demands. This study aims to fill this gap by validating a comprehensive taxonomy of trust specifically designed for the construction sector. Through literature review, this study identifies key trust indicators within the industry and integrates them with Maslow’s Hierarchy of Needs to propose a practical framework for trust implementation. The derived taxonomy organizes trust into six distinct levels, ranging from reciprocal obligation to a shared collective purpose. This hierarchical approach to trust provides industry practitioners with a systematic method to foster trust-building practices, ultimately enhancing project efficiency and stakeholder satisfaction.
Recommended Citation
Lyons, Ann B.; Sharma, Vivek; and Clarke, Shima
(2024)
"Taxonomy of Trust and Maslow’s Hierarchy of Needs
in the Construction Industry,"
The Professional Constructor: Vol. 49:
No.
1, Article 3.
Available at:
https://open.clemson.edu/aic-journal/vol49/iss1/3
