Surveying Client Satisfaction

Peter Warnock, University of Florida

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Abstract

By involving clientele and vounteers in program evaluation, they were able to speak from firsthand experience about the effectiveness of Extension information transfer in Florida. Volunteers and clients are unquestionably more credible in justifying this work than employees on the payroll. ...a client satisfaction survey is easily justified because we don't want the phone to stop ringing and the doors to remain closed. Extension must continue to serve clients seeking timely information during their most teachable moment.