TQM in Extension's Crystal Ball

Authors

Thomas F. Patterson Jr, University of VermontFollow

Volume

33

Issue

2

Abstract

This article explains Total Quality Management (TQM) and makes a case for its adoption by Extension. The history of TQM and its major components are discussed, and a future TQM-Extension scenario is depicted. Potential public sector pitfalls are addressed. Why Extension is particularly suited for TQM is also addressed.

Recommended Citation

Patterson, T. F. (1995). TQM in Extension's Crystal Ball. The Journal of Extension, 33(2), Article 4. https://open.clemson.edu/joe/vol33/iss2/4