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Master Gardener Phone Response Team

Volume

33

Issue

6

Abstract

A phone response team (PRT) of Master Gardener volunteers was developed to provide Delaware residents with consistent Delaware Cooperative Extension approved answers to horticultural inquiries rapidly. The ingredients needed to make this organization succeed are discussed. The PRT answers some 4,000 calls per year and has a retention of members of over 80% for three years or more. For every hour of Cooperative Extension involvement, seven hours of time is volunteered.

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