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Volume

31

Issue

2

Abstract

Continuous Process Improvement is one component of the total quality management philosophy. CPI is a problem-solving and problem-prevention system that empowers natural work teams. It involves using a set of tools to diagram and simplify the elements in any work-flow process. Then, those elements are arranged logically, focusing on and simplifying the critical elements... Among those tools ISU Extension faculty have found to be most useful are: brainstorming and story boarding; affinitizing (grouping); root cause analysis or tree diagramming; process mapping; developing a prioritization matrix; developing an action plan. These tools have proven their worth not only in simplifying work processes, but in providing a way to put the process down for all to see and understand.

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