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Volume

31

Issue

3

Abstract

To enhance their effectiveness as change agents, practitioners must understand the unique characteristics that describe the nature of their clientele. This research produced five categories of adopters based on innovativeness: laggards, late and early majority adopters, early adopters and innovators. Effective change agents can use the information from this study to target both cooperators and collaborators, as well as prospective clientele, who may not have been previously identified.

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