Volume
37
Issue
5
Abstract
At least 15 states have offered information delivery through prerecorded telephone messages to answer repetitive questions. The public's response in different states varies from less than 100 to over 50,000 inquiries per year. Factors that determine usage include marketing, population, and availability of current scripts. States have shared scripts and a few have combined audio services with adjoining states. In response to the United State's 11% Hispanic Latino population, some are translating scripts into Spanish. To contain costs, a network could be formed. This group could share subject matter, communication needs of emerging populations, and marketing and product ideas.
Recommended Citation
Newman, D. (1999). Land Grant University Information Delivery through Automated Telephone Message Services in the United States. The Journal of Extension, 37(5), Article 19. https://open.clemson.edu/joe/vol37/iss5/19
