Volume
38
Issue
3
Abstract
The purpose of this study was to determine if cellular telephones could help Extension agents become more effective in their work and thereby improve the quality of service while increasing contacts. A research instrument was developed to survey 218 county agents using cellular telephones in their work in Alabama, Georgia, Mississippi, and Tennessee. Statistical analysis of the survey data revealed that the use of cellular telephones makes a positive difference in county agents' ability to perform their daily roles and functions. Although the use of cellular telephones did not reduce travel expenditures or miles driven, total contacts with clientele increased significantly.
Recommended Citation
Clary, J., White, B., & Mullins, G. (2000). The Influence of Cellular Telephone Usage on the Perceived Role and Functions of County Agents. The Journal of Extension, 38(3), Article 7. https://open.clemson.edu/joe/vol38/iss3/7
