Volume
39
Issue
2
Abstract
In response to a growing trend to base funding decisions on customer satisfaction scores, the Kentucky Cooperative Extension Service commissioned a study to examine the degree to which it was meeting the needs of Kentuckians. Overall, results were very positive, with more than 90% saying that Extension was a good investment of public funds. The organization received high scores for program quality and customer service, but it scored slightly lower on relevance and usefulness. Infrequent users rated Extension to be less relevant and useful than did frequent users.
Recommended Citation
Rennekamp, R. A., Warner, P. D., Nall, M. A., & Jacobs, C. (2001). An Examination of Customer Satisfaction in the Kentucky Cooperative Extension Service. The Journal of Extension, 39(2), Article 12. https://open.clemson.edu/joe/vol39/iss2/12
