A "Tracking System" to Assure Quality and User Satisfaction

Authors

John D. Harrison, Utah State UniversityFollow
Aditya H. Toney, Utah State UniversityFollow

Volume

42

Issue

2

Abstract

This article describes a "Tracking System" employed to organize an enterprise information system into a comprehensive system to ensure quality and customer satisfaction. Using database searches to locate past users of a service and identify previous users of a similar or related service, the Tracking System allows Extension professionals to efficiently deliver value to customers.

Creative Commons License

This work is licensed under a Creative Commons Attribution-Noncommercial-Share Alike 4.0 License.

Recommended Citation

Harrison, J. D., & Toney, A. H. (2004). A "Tracking System" to Assure Quality and User Satisfaction. The Journal of Extension, 42(2), Article 32. https://open.clemson.edu/joe/vol42/iss2/32