Date of Award
12-2022
Document Type
Dissertation
Degree Name
Doctor of Education (EdD)
Department
Education Systems Improvement Science
Committee Chair/Advisor
Dr. Hans W. Klar
Committee Member
Dr. George J. Petersen
Committee Member
Dr. Noelle A. Paufler
Committee Member
Dr. Sherry A. Hoyle
Abstract
In this study, I examined the cognitive improvement process associated with advancing the skills and behaviors of active listening. Through the utilization of the improvement science dissertation in practice (ISDiP), with a strategize, implement, analyze, and reflect (SIAR Cycle) theory of improvement, I developed and utilized an active listening modification tool to better understand and support 10 executive educators’ willingness to improve communication, build trusting relationships, and share perception of power in conversations. The proposed improvement action tool centered around four simple and direct strategies to change how executives engage as listeners. The Listening LIFT, (L) refers to Limit distractions, (I) refers to Inquire for clarification, not refutation, (F) refers to Find intrigue, and (T) refers to Transfer power. This strategy was tracked and measured by self-assessments, empathy interviews, and stakeholder feedback over two, thirty-day improvement cycles. The three key findings of this study regarding the perspectives of executives and their colleagues on the most impactful listening priorities are: (1) Communication Leadership Impacts Workplace Wellbeing, (2) Leaders are Expected to Listen Effectively, and (3) Trusting Relationships are Built Through Engaging the Community as an Active Listener.
Recommended Citation
Spielman, Jeremy, "Developing and Advancing the Listening Lift Program to Improve How Leaders Listen as a Means to Communicate More Effectively" (2022). All Dissertations. 3232.
https://open.clemson.edu/all_dissertations/3232