Date of Award
5-2019
Document Type
Thesis
Degree Name
Master of Arts (MA)
Department
Communication Studies
Committee Member
Andrew S Pyle, Committee Chair
Committee Member
Erin M Ash
Committee Member
Meghnaa Tallapragada
Abstract
Crises in the tourism industries are repeatedly occurring and the way organizations respond have yet to reach an acceptable level expected by crisis communication scholars based on current literature and research. Through a comparative case study, cruise line crises will be examined through the lens of Discourse of Renewal and compared to hotel crises to determine how the both tourism organizations are responding and engaging with stakeholders during these crises. Furthermore, insight and implications of current crisis response efforts and guidelines on how cruise lines should transition to best practices are offered.
Recommended Citation
Norris, Cody Caster, "Comparing and Analyzing Organization Responses to Crises Through Stakeholder Engagement Between the Cruise and Hotel Industries" (2019). All Theses. 3064.
https://open.clemson.edu/all_theses/3064