Date of Award
12-2024
Document Type
Thesis
Degree Name
Master of Science (MS)
Department
Human Factors Psychology
Committee Chair/Advisor
Richard Pak
Committee Member
Erika Rovira
Committee Member
Dustin Souders
Abstract
While trust repair is an active area of inquiry, most technology does not have the ability to initiate trust repair. Thus, it is crucial to examine how unaided trust recovery occurs and the factors that could influence it. Prior research has highlighted the potential importance of individual difference factors such as working memory capacity (e.g., Rovira, Pak, McLaughlin, 2017). However, the specific dynamics of unaided trust recovery and how they are influenced by individual differences are unknown. This study examined how working memory (WM) was related to the process of unaided trust recovery. In addition, this study also examined the role of other cognitive abilities such as attention control (AC) and fluid intelligence (gF) on trust dynamics. This study used a computer-based automation task to examine participants’ trust level at three different time points (i.e., before, during, and after automation failures). The study found that AC positively predicted trust prior to experiencing automation failures. The study also found that gF, but not WM, significantly predicted trust recovery. Specifically, higher gF predicted greater trust recovery.
Recommended Citation
Ku, Connie, "The Effects of Individual Differences in Working Memory on Trust Recovery" (2024). All Theses. 4438.
https://open.clemson.edu/all_theses/4438
Author ORCID Identifier
https://orcid.org/0009-0004-3325-6093
